Refund & Cancellation Policy

1. 30-Day Cooling-Off Period

Customers and direct sellers can request a full refund within 30 days of package or product delivery provided physical goods are unused and in original packaging.

2. Consumed e-Pins

e-Pins that have already been activated for placement or BV distribution are non-refundable.

3. Processing Timeline

Approved refunds are credited to the original payment source or bank account within 5-7 working days.